THE INTELLECTUAL CAPITAL AND INNOVATION IMPACT IN CRISIS MANAGEMENT: JORDAN AS A CASE STUDY

THE INTELLECTUAL CAPITAL AND INNOVATION IMPACT IN CRISIS MANAGEMENT: JORDAN AS A CASE STUDY

THE INTELLECTUAL CAPITAL AND INNOVATION IMPACT IN CRISIS MANAGEMENT: JORDAN AS A CASE STUDY
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FASAL TAYEL ALABDALLAT

University of National and World Economy Sofia, Bulgaria
College of business; e-mail: FAISAL.ABDALLAT@PM.GOV.JO
Scientific Supervisor: Prof. Dr. DIMITER PANAYOTOV DIMITROV

Bachelor: history – from the University of Jordan Amman, Master: Business Administration-strategic management from M’utah University. I worked in Jordanian Ministry of foreign affairs – at the Jordanian embassy in Israel now I working at the prime ministry of Jordan.

Abstract: This study aimed to identify intellectual capital by its dimension (human capital, structural capital, and relational capital ) and its impact in crisis management by its dimensions (Crisis Media, Information Systems, Resource Mobilization, and speed of response) through the intermediate role of innovation in the National Center for Security and Crisis Management. The study community consists of the category of administrators in the senior and middle management at the NCSCM, namely the Head of the center, a department manager, a department head, and an employee at the same level as the head of the department, where their number was 150 administratively, and the resolution was used as the main tool for data collection. The comprehensive inventory method was used because it is commensurate with the small size of the study community, where (150) questionnaires were distributed, (70) valid questionnaires were recovered for analysis, and the ratio of (4.6, 6).
The study reached several results: there is a statistically significant effect at a moral level (α ≤ 0.05 for intellectual capital in its Dimensions (human capital , structural capital, and relational capital) and in crisis management in its Dimensions combined (Crisis Media, Information Systems, Resource Mobilization, and speed of response), and there is a statistically significant effect at a moral level (α ≤ 0.05) for intellectual capital in its Dimension(human capital, structural capital, capital there is a statistically significant effect at a moral level(α ≤ 0.05) for innovation in crisis management.